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Support & Service

Global Support

    AXIOMTEK maintains a global network of international subsidiaries and distributors representing the AXIOMTEK brand in more than 40 countries. To maximize service efficiency, AXIOMTEK employs an international service network. The worldwide technical support and sales service among the 16 offices located in Taiwan, America, Europe, Japan and China ensure prompt service to customers.

    Through our global network of international subsidiaries, customers gain fast service and the best pricing. Each project is fully supported by a group of experienced Engineers, Mechanical Engineers, Field Application Engineers, and sales coordinators from our worldwide offices. From concept to design, AXIOMTEK provides a comprehensive set of services to help you shorten your product development cycle and help you speed up the "Time to Market" to gain a competitive edge. It has never been this easy to develop a project! With years of experience and knowledge, AXIOMTEK is your best partner in the industry application field and brings you complete satisfaction throughout the entire project.


Technical Support
    Outstanding technical support is important to AXIOMTEK, so accordingly we organized a customer service department that is composed of technical support professionals from our headquarters as well as team members from global regions, which provides real-time technical support with professional knowledge. The rich FAQ database of various products on AXIOMTEK's eService website can answer most customer questions. AXIOMTEK's repair support is done through our RMA department, which promises domestic customers convenient technical support and repair within five days!

ISO9001, ISO14001 and TUV
    AXIOMTEK offers reliable and solid products which are produced under Management System Standards: ISO9001-2000, ISO14001 and TUV Certificate. AXIOMTEK's ISO9001-2000, ISO14001 and TUV certificates keep us focused on our quality objectives of management and environmental production.

OEM & ODM Project
    AXIOMTEK welcomes all OEM projects - we have the experience, capability, and R&D resources to make any OEM integration a glowing success! To maximize product availability, AXIOMTEK employs an international distribution network. AXIOMTEK's OEM supply capabilities extend far beyond trying to make customer's projects work with our existing products. We understand a customer's need for brand new, custom configurations developed with the particular needs of a project in mind. We possess the R&D capability, as well as production resources to bring it all to market on time, every time.
 
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